Privacy Policy
How we collect and protect your data
Last updated: 2026
Who we are
SHMLH is a Palestinian luxury fashion brand crafting handmade pieces. Your privacy and trust are the foundation of our relationship — this policy transparently explains what we collect and how we use and protect it.
Data we collect
When you shop with us we collect only the minimum needed to fulfil your order:
- Contact details: name, email, phone number.
- Shipping details: address, city, country, postal code.
- Order data: purchased products and order history.
- Technical data: device and browser type to improve browsing.
How we use your data
We use your data only to process and ship your orders, communicate with you about them, improve our services, and send offers — only if you agree to receive them. We never sell your data to any third party.
Secure payment
All payments are processed through certified, encrypted (SSL) payment gateways. We do not store your credit card numbers on our servers — we only receive confirmation that the transaction succeeded.
Cookies
We use essential cookies to remember your language, cart, and login. You can disable them in your browser settings, though some site features may stop working.
Your rights
At any time you may request to view, correct, or delete your data, and unsubscribe from our marketing messages. Contact us through the Contact page and we will reply within 48 business hours.
Contact us
For any privacy question: Palestine, Ramallah — Main Street, Heritage Building.