Exchange & Return Policy
Your comfort first — hassle-free exchange and returns
Last updated: 2026
Timeframe and conditions
You may request an exchange or return within 14 days of delivery, provided:
- The piece is unworn, unwashed, and in its original condition.
- Tags and original packaging are intact.
- You include the order number, plus photos showing the reason when there is a defect.
Non-returnable cases
To protect quality and hygiene, the following cannot be returned:
- Customized pieces made to your request.
- Delicate opened accessories, for hygiene reasons.
- Final-clearance pieces (stated on the offer page).
How to request
Message us through the Contact page with your order number, and our team will reply within 48 business hours with shipping instructions and the return address. Once the piece arrives and passes inspection, we send the replacement immediately or start the refund.
Refunds
Refunds go to the original payment method within 5-14 business days of receiving the returned piece. Original shipping fees are non-refundable except for manufacturing defects or our own mistakes — in which case we fully cover return shipping.
Manufacturing defects
We stand behind our handwork: any manufacturing defect is handled with an instant replacement or a full refund including shipping, without the 14-day limit. Just send clear photos and we will take care of the rest.